Summary Seeing, listening and providing support

Authors: Inger Plaisier, Mark Reijnders, Anne Louise Schotel, Peggy Schyns

Image: ©ANP

At present, there is a sizeable group of people in the Netherlands who need assistance or support and who are not being reached. This risks making their situation more problematic and risks further exacerbating existing inequalities between groups, as well as increasing distrust in the government as a whole.

This is why the Netherlands Institute for Social Research (Sociaal en Cultureel Planbureau, SCP) carried out a study to examine why municipalities and support organisations are not reaching all residents eligible for assistance in the social domain and what municipalities can do to improve that. This qualitative study was carried out in three municipalities (which remain anonymous in this study).